Last updated: March 2026
This Privacy Policy describes how Krazy Keys (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website at krazykeys.com.au, request a quote, or otherwise communicate with us (collectively, the “Services”).
Please read this Privacy Policy carefully.
Scope: This Privacy Policy applies to all users of krazykeys.com.au in Australia. It complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) and is consistent with Google Ads personalised advertising requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be published on this page with a revised date.
What Personal Information We Collect
1. Information you provide directly
- Contact details: name, address, phone number, email address
- Service enquiries: vehicle details, suburb, requirements submitted via quote request forms
- Communications: messages sent to our customer service team
2. Information collected automatically
- Device and browser information
- IP address
- Usage and interaction data
- Cookies and similar tracking technologies (including via Google Ads and Google Analytics)
3. Information from third parties
- Payment processors (Visa, Mastercard, American Express)
- Advertising and analytics partners (Google Ads, Google Analytics)
How We Use Your Personal Information
We use your personal information for the following purposes:
- To respond to quote requests and service enquiries
- To provide and manage our car key services
- To process payments and transactions
- To communicate with you about your booking or enquiry
- To improve our website and services
- To serve relevant advertisements via Google Ads (including remarketing)
- For security and fraud prevention
- To comply with legal and regulatory obligations
Google Ads & Advertising
We use Google Ads to advertise our services online, including the use of remarketing features that may show our ads to you after you have visited our website.
- Google uses cookies (such as the DoubleClick cookie) to serve ads based on your prior visits to our website
- You can opt out of Google’s use of cookies by visiting Google’s Ads Settings
- Alternatively, you can opt out of third-party vendor cookies by visiting www.aboutads.info/choices
- We do not use personalised advertising data to identify individuals or share it with third parties for their own advertising purposes
In compliance with Google Ads policies, we disclose that we use cookies and data for ad personalisation and remarketing. Users can manage their preferences at any time via adssettings.google.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure the functionality of our website
- Analyse website usage statistics (via Google Analytics)
- Serve and measure the performance of advertisements (via Google Ads)
- Personalise content and improve user experience
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
How We Disclose Personal Information
We only share personal information where necessary, including with:
- Service providers performing functions on our behalf (e.g. IT, analytics, payment processing)
- Advertising partners, including Google LLC, for the purposes of serving relevant ads
- Government authorities or regulators where required by Australian law
We do not sell personal information.
Google Analytics
Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics collects data anonymously and reports website trends without identifying individual visitors. To opt out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on.
International Data Transfers
Some of our service providers, including Google, may process your data outside of Australia. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the Australian Privacy Principles.
Children’s Data
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us to request deletion.
Security & Retention
- We implement technical and organisational security measures to protect your personal information
- Personal information is retained only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations
Your Rights (Australian Privacy Act)
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request that we delete your personal information (subject to legal requirements)
- Opt out of direct marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
To exercise your rights, contact us at sales@krazykeys.com.au. We may require identity verification before processing your request.
Marketing Communications
- You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly
- Transactional communications (e.g. booking confirmations, service updates) are not affected
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing any personal information.
Contact & Data Controller
E-mail: sales@krazykeys.com.au
Phone: 1300 057 299
Business hours (AWST):
Mobile: Mon–Fri 8am–6pm
Office: Mon–Sat 9am–12pm
| Business Name | Krazy Keys |
| Address | 21 Discovery Dr, Bibra Lake WA, Australia |
| ABN | 24 127 742 441 |
| MRB Licence | 10076 |
| Website | krazykeys.com.au |
For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at any time.
Supervisory Authority
Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
This Privacy Policy complies with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and Google Ads personalised advertising policy requirements.